DelwaPay · DelwaPay

DelwaPay Terms of Service

Version 2026-09-28 · last updated 28 September 2026

1. About these terms

These Terms of Service ("Terms") are an agreement between DelwaPay ("DelwaPay", "we", "us"), the company that owns and operates DelwaPay, and the business or person that opens a DelwaPay account ("you", "the merchant"). They apply to the DelwaPay dashboard, API, hosted checkout, payment links and every other part of the service ("DelwaPay").

By creating an account, ticking the box that says you agree, or using DelwaPay, you accept these Terms on behalf of your business and confirm that you are authorised to do so. If you do not agree, do not use DelwaPay. Our Privacy Notice explains how we handle personal data and forms part of these Terms.

2. Who can use DelwaPay

• DelwaPay is for businesses, organisations and sole traders that operate lawfully in Nigeria and collect payments in naira.
• The person opening the account must be at least 18 years old and have authority to bind the business.
• You must give us accurate, complete and current information, and keep it up to date.
• We may decline an application, or close an account, where we cannot verify the business or where the risk is not acceptable to us or our partners.

3. How DelwaPay works

DelwaPay is a payment technology platform. It lets you accept payments from your customers by bank transfer and card, see and manage those payments, and receive the money in your bank account.

The movement of money (receiving payments, holding funds pending settlement and paying them out) is carried out through licensed banks and payment service providers we partner with ("partners"), under their own licences and rules. DelwaPay is not a bank and does not take deposits. Money collected for you is held for your benefit, through our partners, until it is settled to you under these Terms.

Test mode lets you build and try your integration with test keys. No real money moves in test mode, and test transactions are never settled. Live mode, where real money moves, is available only once your business is verified and we have turned it on for your account.

4. Your account and verification

• Before live mode is turned on, you must complete verification: details of the business, its registration (for example, with the Corporate Affairs Commission), its directors or owners (including their Bank Verification Numbers where required), and supporting documents.
• We (and our partners) may ask for more information at any time, including after live mode is on, and may carry out checks with third parties such as identity-verification services and credit or fraud agencies.
• You are responsible for everything done through your account, including by people you add to your team. Give each person only the access they need, and remove people who should no longer have access.
• Live API keys are issued when live mode is turned on for your business.

5. What you may not use DelwaPay for

You may not use DelwaPay for anything unlawful, or to accept payments for, or on behalf of:

• goods or services that are illegal in Nigeria or where the customer is, including counterfeit or stolen goods, and anything that infringes another person's rights;
• weapons, ammunition or explosives; controlled drugs, and prescription medicines without the required licences;
• gambling, betting or lotteries, unless you hold and keep valid licences for them and we have agreed in writing;
• virtual assets or cryptocurrencies, foreign exchange dealing, money transfer or lending services, unless you are appropriately licensed and we have agreed in writing;
• pyramid, Ponzi or "get rich quick" schemes, and multi-level marketing where income depends on recruitment;
• adult content or services, or anything that exploits people;
• another business (acting as a payment facilitator or aggregator) without our written agreement; and
• anything designed to launder money, finance terrorism, evade sanctions, or deceive customers.

We may update this list as the law, our partners' rules or risks change. If you are unsure whether your business is allowed, ask us before you start.

6. Fees

• You pay the fees shown for your account in your dashboard (under Business settings). Unless agreed otherwise, the fee is a percentage of each successful payment, sometimes with a flat amount and a cap, and may differ by payment channel (bank transfer or card).
• Fees are deducted from each payment before it is settled to you. Your settlement statements show the fee on every payment.
• Fees on a payment are not returned if the payment is later refunded or reversed.
• Fees are exclusive of value added tax and other taxes, which apply where required by law. You are responsible for your own taxes on the payments you receive.
• We may change our fees by giving you at least 30 days' notice. Changes apply to payments made after they take effect.

7. Settlements and payouts

• Each working day in Nigeria, the money that reached your balance up to midnight (Lagos time) the day before, less fees, refunds and any amounts set out in section 8, is settled and paid to your settlement account. Weekends and public holidays roll to the next working day.
• Your settlement account must be a Nigerian bank account in the name of your business. It is set in your dashboard, and we may verify it.
• For your protection, payouts shortly after a change of settlement account, and unusually large payouts, may be held for review before they are sent.
• If a payout fails (for example, because the account details are wrong), the money stays in your balance and is paid with a later settlement once the problem is fixed.
• Settlement times depend on our partners and the banking system. We are not responsible for delays caused by them, by public holidays, or by information we are waiting for from you.
• Check your settlement statements and tell us about any error within 60 days of the statement date.

8. Reserves, holds and negative balances

We may, acting reasonably and where we or our partners consider it necessary to manage risk or comply with the law:

• hold back part of your settlements for a period (a reserve), and release it when the period ends;
• pause or delay settlements and payouts, for example while we investigate unusual activity, disputes, a high rate of refunds or chargebacks, or a breach of these Terms; and
• refuse or reverse a payment we reasonably believe is fraudulent, unauthorised or unlawful.

We will tell you when we do so, unless the law prevents us. If amounts you owe (such as refunds, chargebacks, fees or fines imposed by partners because of your activity) exceed your balance, you must pay us the difference on request. We may deduct amounts you owe from any later settlement or reserve.

9. Refunds, disputes and chargebacks

• You are responsible for your relationship with your customers, including the goods or services you provide, your refund policy and handling complaints.
• Refunds you issue through DelwaPay are paid from your balance. A refund cannot be larger than the original payment.
• If a customer disputes a payment with their bank or card issuer, the disputed amount may be taken from your balance or reserve while the dispute is decided. Give us any evidence we ask for promptly; if the dispute is decided against you, the amount (and any related fee) is yours to bear.

10. Your responsibilities

• Comply with the laws that apply to your business and to payments, including consumer protection, data protection, anti-money laundering and tax laws, and the rules of our partners that we tell you about.
• Describe what customers are paying for clearly, show your business name, and make your refund and contact details easy to find.
• Integrate correctly: confirm every payment from your server (with your secret key, or a verified webhook) before you deliver goods or services. Do not rely on a redirect from the checkout alone.
• Only take payments for your own business, and only for real sales.
• Keep records of your sales and deliveries for at least five years, and share them with us on request.

11. Security and API keys

• Keep your secret keys, passwords and the devices you use to sign in secure. Never put secret keys in a website, app or code repository.
• If you think a key or login has been exposed, regenerate the key in your dashboard and tell us immediately. You are responsible for payments and actions made with your credentials until you do.
• Do not try to test, probe or break the security of DelwaPay, or use it in a way that harms other users, without our written permission.

12. Data protection

Each of us will comply with the Nigeria Data Protection Act 2023 and related regulations. You are responsible for having a lawful basis to share your customers' personal data with DelwaPay, and for telling your customers that DelwaPay processes their payments. We process personal data as described in our Privacy Notice. We never store full card numbers.

13. Compliance and information requests

We and our partners must meet legal and regulatory obligations, including those of the Central Bank of Nigeria and anti-money laundering and counter-terrorist financing laws. To do so we may monitor transactions, ask you for information, report suspicious activity to the relevant authorities (including the Nigerian Financial Intelligence Unit) without telling you where the law requires it, and share information with regulators, law enforcement and our partners when legally required or permitted. You agree to cooperate with reasonable requests.

14. Availability and changes to the service

We work to keep DelwaPay available and secure, but we do not promise that it will be uninterrupted or error-free. We may carry out maintenance, and we may change, add or remove features. Where a change materially reduces what DelwaPay does for you, we will give you reasonable notice.

15. Intellectual property

DelwaPay, its software, documentation, designs and brand belong to DelwaPay. We give you a limited, non-exclusive, non-transferable right to use them to accept payments while your account is open. You keep ownership of your own brand and content, and allow us to display your business name and logo to your customers as part of the checkout.

16. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the purposes of these Terms, except where disclosure is required by law, by a regulator, or to our respective professional advisers and (for us) partners who need it to provide the service.

17. Liability

• Nothing in these Terms limits liability for fraud, or for anything that cannot be limited by law.
• Neither of us is liable to the other for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.
• We are not liable for losses caused by events outside our reasonable control, including failures of banks, our partners, networks or power, or by your own systems or instructions.
• Otherwise, our total liability to you in any 12-month period is limited to the fees you paid us in the three months before the event that caused the claim.

18. Indemnity

You will compensate us for losses, fines, charges and reasonable costs we incur because of your breach of these Terms or the law, your products or services, disputes with your customers, or fraud by you or people using your account.

19. Suspension and termination

• You may close your account at any time by contacting us.
• We may suspend or close your account, or turn off live mode, if you breach these Terms, if we are required to by law or a partner, if your activity creates unacceptable risk, or with 30 days' notice for any other reason.
• When your account closes, we settle your remaining balance after deducting amounts you owe. We may keep a reserve for up to 180 days to cover refunds, chargebacks and other liabilities that may arise, and then pay you what is left.
• Sections on fees owed, holds, refunds and disputes, data protection, confidentiality, liability, indemnity and governing law continue after the account closes.

20. Changes to these terms

We may update these Terms. For material changes we will give you at least 30 days' notice by email or in your dashboard, and ask your account's owner to accept the new version. If you do not agree, you may close your account before the change takes effect. Continuing to use DelwaPay after that means you accept the new Terms.

21. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, we will both first try to resolve it in good faith within 30 days of one of us raising it in writing. If it is not resolved, it will be settled by arbitration under the Arbitration and Mediation Act 2023, before a single arbitrator, seated in Lagos, in English. Either of us may still ask a court of competent jurisdiction in Nigeria for urgent relief.

22. General

• These Terms (with the Privacy Notice and anything we agree in writing, such as a pricing agreement) are the whole agreement between us about DelwaPay.
• If any part is found unenforceable, the rest continues to apply.
• You may not transfer your account or these Terms without our written consent. We may transfer them to a company that takes over DelwaPay, and will tell you if we do.
• If we do not enforce a right straight away, we can still enforce it later.
• Neither of us is responsible for delays caused by events beyond our reasonable control.
• We may send notices by email to the address on your account or through your dashboard. Send notices to us at the address below.

23. Contact

DelwaPay. Email: support@delwapay.com.

DelwaPay. support@delwapay.com.